Quality Control

Our Quality Control Service is designed to help brands assure their products turned out as per the design brief that was agreed on for the production. This way goods can be revised while they are still in Bali and won't need to be returned from overseas. At The Bali Curator it is our goal to help set-up and maintain collaborations that are beneficial for both brands and producers. We believe that the Quality Control process contributes to this cause, as it will be beneficial for both the brand and makers if the goods that are shipped are of satisfactory and consistent quality.

Why do you need Quality Control?

Quality control should be a standard procedure for all production processes. It does not mean that the artisans that worked on your products produce bad quality. It only means that we accept the fact that in each process that is operated by humans - as talented as they may be - mistakes can be made. By incorporating Quality Control as a standard procedure in your production process, you allow your artisans to be human, while you can still be confident about the quality of the products that will be shipped to your customers.

How long does it take?

The timeline for your project depends a lot on the quantity and also the type of products. In most cases, the checking process will take 7 - 14 days from the day the goods were delivered to our office. Please note this is the timeline for the checking process and does not include the time artisans may need for the revisions.

What does it cost?

The Quality Control Fee is charged per product. The fee depends on the type of product, and the amount of products to be checked. The rates vary from Rp. 15.000 - Rp. 85.000 per product. We require a minimum fee of Rp. 1.000.000 to start a quality control project.

How does it work?

  • We will review your request and get back to you within 3 working days with a quote for your project (please note our office is closed on Saturdays and Sundays so these are not counted as working days).

  • If you have accepted our proposal, we will send you an invoice.

  • Kindly ask your suppliers to deliver the products to our office at jl. Gunung Soputan 61 in West Denpasar, and let our Administration know at admin@thebalicurator.com when we can expect the goods to be delivered. You can also use the same email address if you need any assistance with coordinating the delivery of the goods to our office, we will be happy to assist.

  • If you have confirmed samples or techpacks of the products, we will ask you to send those so we can make the QC Checklist based on the confirmed samples or techpacks. If you do not have these, we will make the QC checklist based on the first products that we receive. We will then confirm back to you, and continue the checking process upon your confirmation.

  • We will start the quality control process when we have received all goods. If you would like us to check per batch, please let us know at the time of booking, so we can plan accordingly. We will write the checking results in a report. The report will be sent to you by email.

  • We will attach a hangtag to any items that need revision with notes for the manufacturer. We can send the items that need revision back to the manufacturer by Gojek or pick-up (please note we will send you an invoice for the gojek or pick-up costs), or your manufacturer can pick them up from our office.

  • Depending on your booking with us, we can do another check on the goods that needed revision after they have been revised. Or your manufacturer can ship them directly after revision.

  • We will ship the goods that have passed our Quality Control through our DHL account. Or for larger packages we will organize shipment by sea for you with our Cargo Partner. The shipping costs are not included in the quality control fee.
    Or if you have your own courier organized, we will let you know when the checking is done, and you can arrange your courier to pick-up the goods from our office.

“We have received our stock and they look great. Thank you for all your assistance, and ensuring the production quality is where it should be.”

Dannie Trinh

“The whole experience with you all at the Bali Curator could not have been more perfect.” 

Kate Barclay

“I am so impressed with the level of professionalism that The Bali Curator delivers to the table. From the first contact, they are clear, transparent and ever so helpful.”

Rhonda Macheras